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This is a wonderful comprehensive review in a concise study guide format
The Test Prep Books HiSET practice test questions are each followed by detailed answer explanations
1 edition (August 6 2018)
This guide describes the key principles of IT service management and provides a high-level overview of each of the corepublications and associated lifecycle phases within ITIL:þ ITIL Service Strategyþ ITIL Service Designþ ITIL Service Transitionþ ITIL Service Operationþ ITIL Continual Service Improvement
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