The team will continue studying inequities in GLP-1 access for diabetic and non-diabetic populations, including potential differences by socioeconomic status, race and ethnicity, and Medicare and Medicaid coverage
adjustments are made when warranted
Basic Clin Pharmacol Toxicol
TRUE VALUE SCORE Average Based on a comprehensive hands-on evaluation How we tested Hims & Hers: Placed a real order as a new patient on the Hers platform Opened and photographed every item in the delivery Inspected the ice packs and vial condition on arrival Ran the support team through phone, chat, and email tests Tracked the full pricing structure from intake through a complete billing cycle Pulled pharmacy licensing, LegitScript, and BBB records Compared patient feedback across Trustpilot, Reddit, and BBB True Value Score Average Based on a comprehensive hands-on evaluation How we tested Hims & Hers: Placed a real order as a new patient on the Hers platform Opened and photographed every item in the delivery Inspected the ice packs and vial condition on arrival Ran the support team through phone, chat, and email tests Tracked the full pricing structure from intake through a complete billing cycle Pulled pharmacy licensing, LegitScript, and BBB records Compared patient feedback across Trustpilot, Reddit, and BBB Widest branded GLP-1 and GIP/GLP-1 selection of any clinic we have tested Excellent packaging with frozen ice packs and organized supplies LegitScript certified with a verifiable San Francisco address Free two-day shipping with email and app tracking Frictionless cancellation via one click in the patient portal HSA and FSA accepted No high-pressure sales tactics or urgency messaging 24/7 provider messaging for dose adjustments and follow-up care Mandatory $149 monthly membership fee on top of medication costs Pricing not disclosed until full intake and identity verification are complete Multiple compounding pharmacy partners with unresolved regulatory actions Provider identity never disclosed in the patient portal Treatment options vary by state but are not revealed before completing intake Intake requires selfie and ID or SSN upload to the clinic Slow customer support, with a 19-minute phone wait and 2472-hour email responses Generic, copy-paste responses to public complaints offer little resolution Medication 1 Monthly Cost Action A six-month bundle for compounded semaglutide is available at $149/mo ($894 billed up front)
PLoS One 11 (9), e0162590
Ardalan B, Arakawa M, Villacorte D, Jayaram H, Cooney DA
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