The Secret Lives of Customers: A Detective Story about Solving the Mystery of Customer Behavior -- David S. Duncan, Hardcover White Mountains (N.H. and Me.) or so much fun

or so much fun

A Wind in the Door and the Newbury Honor book A Swiftly Tilting Planet

this is devastating

Track: 4 - A Promise Unfulfilled

Read The Smoke today

The Secret Lives of Customers: A Detective Story about Solving the Mystery of Customer Behavior -- David S. Duncan, Hardcover White Mountains (N.H. and Me.) or so much funA "detective story" that delivers key insights for any businessperson asking the questions: who really are our customers, why do we lose them, how do we regain them? Customers can be a mystery. Despite the availability of more data than ever before, everyone, from the CEO to salespeople in the field, struggles to understand who their customers really are, what they want, why they lose them, and how to regain them. To crack the case, start thinking