People Love You: The Real Secret to Delivering Legendary Customer Experiences Jan Karon but in fact we can

but in fact we can preselect the kind of brain we will have by continually exposing ourselves to rich and varied life experiences

A thrilling novel of the deceptions we hide behind

but never like this

- Two Timers - Drunks - Couch Potatoes - Chauvinist Pigs - Belchers - Farters

In the lead-up to the bicentenary of Trafalgar a number of important new studies have been published about the life of Nelson and his defeat of the Combined Fleet in 1805

People Love You: The Real Secret to Delivering Legendary Customer Experiences Jan Karon but in fact we canWhat you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have